Rogers Internet Packetloss

Currently a lot of people are being disconnected and getting massive lag spikes due to packetloss from Rogers Internet services. In order to have this fixed as soon as possible go to this blizzard tech support forum post and do the following:

WinMTR Instructions:

  1. Download WinMTR from http://winmtr.net/download-winmtr/

  2. Unzip the WinMTR.zip file to the Desktop.

  3. Open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows.

  4. Run the WinMTR.exe

  5. Type the IP address you want to trace in the "Host" field. If you are not sure what IP address to use, be sure to check out our "Running A Pathping Test" (https://us.battle.net/support/article/7871) support article, which mentions all of our IPs used for troubleshooting purposes.

  6. Click on "Start" and then launch the game. Once you notice the connection issue, play for about 5 more minutes, minimize the game and click on "Stop".

  7. Click on "Copy text to clipboard" and paste the results into your reply.

Try to also contact Rogers support either via calling (1 855 381-7839) or using the Live Chat feature (http://www.rogers.com/consumer/support/contactus) to report the issue.

When I run the program to check for packetloss I get:

|——————————————————————————————|

| WinMTR statistics |

| Host – % | Sent | Recv | Best | Avrg | Wrst | Last |

|————————————————|——|——|——|——|——|——|

| hitronhub.home – 98 | 72 | 2 | 0 | 1 | 2 | 0 |

| 99.240.0.1 – 0 | 348 | 348 | 6 | 11 | 55 | 12 |

| 66.185.90.237 – 0 | 348 | 348 | 5 | 12 | 59 | 14 |

| 24.156.157.37 – 0 | 348 | 348 | 6 | 13 | 62 | 12 |

| 209.148.229.149 – 0 | 348 | 348 | 8 | 17 | 68 | 14 |

| 209.148.229.245 – 0 | 348 | 348 | 25 | 32 | 82 | 30 |

| 209.148.229.229 – 0 | 348 | 348 | 30 | 37 | 88 | 36 |

| 209.148.230.134 – 0 | 348 | 348 | 39 | 43 | 93 | 41 |

| eqix-ix-ch1.blizzard.com – 3 | 319 | 311 | 39 | 44 | 96 | 45 |

| 37.244.1.33 – 3 | 319 | 311 | 39 | 59 | 146 | 47 |

| 24.105.62.129 – 3 | 319 | 311 | 39 | 61 | 146 | 58 |

|_____________________________________________||||||___|

WinMTR v0.92 GPL V2 by Appnor MSP – Fully Managed Hosting & Cloud Provider

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